Prasad MNJan 17, 20221 minCore ValuesHandling performance conversations with team members One of the most difficult parts of a manager’s role is having those difficult conversations. Be it with customers, informing them of...
Prasad MNJan 11, 20222 minDelivery ExcellenceSKOTCH Framework to manage difficult conversations with CustomersIn this second part of manager’s role in having difficult conversations, the focus is on the conversations with customers and other...
Prasad MNJan 11, 20221 minDelivery ExcellenceHanding difficult performance conversations with team members One of the most difficult parts of a manager’s role is having those difficult conversations. Be it with customers, informing them of...
Prasad MNJan 3, 20222 minDelivery ExcellenceMeasuring effectiveness of meetings at WorkplacesAfter the effect of the New Year celebrations wore off, I was again back in my study. And, this time, my “self-conversation” went back to...